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Assignment
Running head: RESPONSES TO INTEGRATED SUPPLY CHAIN AND RETURN LOGISTICS
2
RESPONSES TO INTEGRATED SUPPLY CHAIN AND RETURN LOGISTICS 2
Responses to integrated supply chain and return logistics
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Response to integrated supply chain
Response 1
I agree with the first document of what is entailed in the integrated supply chain. Some essential factors that are associated with successful deployments include setting metrics for performance, monitoring integration problems, and problem identification. Checking competitiveness, weaknesses, and performance assessment. In most organizations, it is right to say that a leading success factor is a collaboration of the supply chain. The best method for gauging integration is supply chain production flexibility since it is the time on average needed by the supply chain to react to unplanned demand spike (Wisner, 2017). The method is good since it saves money, especially where suppliers are faced with unforeseen spikes, and the organization can be able to react quickly and appropriately. When there is sharing of information by the supply chain companies, they create a strategic plan that generates income and reduces the supply chain cost. The organization becomes flexible towards the market change s ad boosts resource utilization. A successful deployment can identify obstacles affecting the integration process in the supply chain and elimination plans implemented
Response to reverse logistics
Response 1
I agree with the document on return management being the same with reverse logistics, and they refer to the process of movement, storing, and the processing of goods returned. Reverse logistics is associated with various problems, including the cost, which may be higher to return the good than having to send the goods. Lack of training to buy some organizations on how to handle returned goods is challenging (Lau, Ng, & Acevedo, 2019). There are also procedures to be followed by goods being returned, and information about returning goods can be missing. Returning goods can harm the company’s reputation, profitability, and customer service. The goods returning process must be in a conducive way and impact positively, especially in the customer’s service and satisfaction. I agree with the document that reverse logistics is about damage control and making the process friendly to the customer.
Response 2
I agree with the document on reverse logistics, which is the same as returns management, which is true to say that it is one of the costliest components in a business operation. Via the statistics, it is right to say that 20% of products are always returned hence making a business incur an added cost of $ 1.50 every $ 1.00 returned (Lau, Ng & Acevedo, 2019). There are also other problems associated with goods returned which are intangible considerations that are part of the returned goods. Some of them include if it was a return with cash and of the customer received the right amount of money. Another factor is the company or organization policy, for example, which holds the keys to the safe, and incidences with counterfeit money. Some companies have accepted a culture in which they don’t take everything back, and they accept the packaging must be intact.
References
Lau, Y., Ng, A. K., & Acevedo, J. (2019). Principles of global supply chain management. Anthem Press.
Wisner, J. D. (2017). Operations management: A supply chain process approach. Retrieved from https://content.ashford.edu
