Chapter 10 Intercultural Conflict

FLAN 3440

Definition of Intercultural Conflict

The implicit or explicit emotional struggle between persons of different cultural communities over perceived or actual incompatibility of cultural ideologies and values, situational norms, goals, face-orientations, scarce resources, styles/processes, and/or outcomes in a face-to-face (or mediated) context within a sociohistorical embedded system.

2

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Kim’s Model of Intercultural Conflict

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

3

A Culture-Based Social Ecological Conflict Model

Layers: macro, exo, meso, and micro

Highlights

primary orientation factors

situational appraisals

conflict processes

conflict competence

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

4

A Culture-Based Social Ecological Conflict Model

Includes conflict competence criteria and outcomes

effectiveness/appropriateness

productivity/satisfaction

principled ethics.

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

5

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

6

Intercultural Dialogue, Conflict Resolution & a Culture of Peace

To build and maintain peace, we must learn productive ways to handle disagreements, and we must develop norms, mechanisms, and institutions that will guide us toward resolving divisive issues without violence. A central means through which such actions can unfold is dialogue.

7

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Dialoguing makes sustained contact necessary

Conflicting parties must come together and interact in dialogue

Understanding of the other’s point of view becomes possible through dialogue

Listening to one another can lead to respect for each other

8

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Intercultural Dialogue, Conflict Resolution & a Culture of Peace

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

9

SOURCE: This discussion of the model is based entirely on Broome, B. J. (2013). Building Cultures of Peace: The Role of Intergroup Dialogue. In J. G. Oetzel & S. Ting-Toomey (Eds.), The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice (pp. 3737–3761). Thousand Oaks, CA: SAGE.

Face, Facework, & Communication Conflict Styles

Face Negotiation Theory

Face

Self-Face

Other-Face

Mutual-Face

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

10

10

Facework

Facework

Used to initiate, manage, or terminate conflict.

Facework strategies

Dominating

Avoiding

Integrating

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

11

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

12

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

13

Table 10.2 Facework Behaviors Continued

SOURCE: Adapted from Oetzel, J. G., Ting-Toomey, S., Masumoto, T., Yokochi, Y., & Takai, J. (2000). A Typology of Facework Behaviors in Conflicts With Best Friends and Relative Strangers. Communication Quarterly, 48, 397–419.

Conflict Communication Styles

Avoiding

Dominating

Obliging

Compromising

Third-party help

Emotional expression

Neglect

Integrating

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

14

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

15

The Intercultural Style Inventory (ICS)

Assessment tool focuses on Style

Conflict Style is the behavioral component that follows from cognitive and affective dimensions

Conflict Style is culturally learned

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

16

The Intercultural Style Inventory (ICS)

Four types of ICS:

Discussion

Engagement

Accommodation

Dynamic Style

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

17

Emotionally Restrained Emotionally Expressive

Intercultural Conflict Styles

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

18

Individualist vs. Collectivism in Conflict

Outcome Oriented Approach

Process Oriented Approach

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

19

Conflict Resolution in High- versus Low-Context Cultures

Low-context cultures are more direct and explicit in conflict

Separate conflict from the individual.

Prefer a solution-oriented style

High-context cultures are more indirect and implicit in conflict

Connect conflict with the individual

Prefer a non-confrontational style

20

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Communication Strategies when addressing Cross-Cultural Conflicts

Avoiding

Forcing

Education/Persuasion

Infiltration

Negotiation/Compromise

Accommodation

Collaboration/Problem-Solving

21

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Resolving Cross-Cultural Conflict: A Contingency Model

Resolving Cross-Cultural Conflict: A Contingency Model

Strategies used in Cross-Cultural Conflict is contingent on

Centrality

Core versus Peripheral

Consensus

Intensity

Urgency

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

22

SOURCE: Adapted from Buller, P. F., Kohls, J. J., & Anderson, K. S. (1991). The Challenge of Global Ethics. Journal of Business Ethics, 10(10): 767–775. Kohls, J., & Buller, P. (1994). Resolving Cross-Cultural Ethical Conflict: Exploring Alternative Strategies. Journal of Business Ethics, 13(1): 31–38.

Summary

Explored how humans experience conflict

Examined a variety of factors that play a role in triggering and escalating conflict

Explored three models

Kim’s Model of Intercultural Conflict

Social Ecological Model

Broome’s Model of Building a Culture of Peace Through Dialogue

Defined Face and Facework

Studied a contingency model of conflict styles

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

23

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Home>Engineering homework help>Mechanical Engineering homework help>I need help doing reflection
Chapter 10 Intercultural Conflict

1

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

FLAN 3440

Definition of Intercultural Conflict

The implicit or explicit emotional struggle between persons of different cultural communities over perceived or actual incompatibility of cultural ideologies and values, situational norms, goals, face-orientations, scarce resources, styles/processes, and/or outcomes in a face-to-face (or mediated) context within a sociohistorical embedded system.

2

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Kim’s Model of Intercultural Conflict

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

3

A Culture-Based Social Ecological Conflict Model

Layers: macro, exo, meso, and micro

Highlights

primary orientation factors

situational appraisals

conflict processes

conflict competence

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

4

A Culture-Based Social Ecological Conflict Model

Includes conflict competence criteria and outcomes

effectiveness/appropriateness

productivity/satisfaction

principled ethics.

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

5

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

6

Intercultural Dialogue, Conflict Resolution & a Culture of Peace

To build and maintain peace, we must learn productive ways to handle disagreements, and we must develop norms, mechanisms, and institutions that will guide us toward resolving divisive issues without violence. A central means through which such actions can unfold is dialogue.

7

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Dialoguing makes sustained contact necessary

Conflicting parties must come together and interact in dialogue

Understanding of the other’s point of view becomes possible through dialogue

Listening to one another can lead to respect for each other

8

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Intercultural Dialogue, Conflict Resolution & a Culture of Peace

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

9

SOURCE: This discussion of the model is based entirely on Broome, B. J. (2013). Building Cultures of Peace: The Role of Intergroup Dialogue. In J. G. Oetzel & S. Ting-Toomey (Eds.), The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice (pp. 3737–3761). Thousand Oaks, CA: SAGE.

Face, Facework, & Communication Conflict Styles

Face Negotiation Theory

Face

Self-Face

Other-Face

Mutual-Face

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

10

10

Facework

Facework

Used to initiate, manage, or terminate conflict.

Facework strategies

Dominating

Avoiding

Integrating

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

11

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

12

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

13

Table 10.2 Facework Behaviors Continued

SOURCE: Adapted from Oetzel, J. G., Ting-Toomey, S., Masumoto, T., Yokochi, Y., & Takai, J. (2000). A Typology of Facework Behaviors in Conflicts With Best Friends and Relative Strangers. Communication Quarterly, 48, 397–419.

Conflict Communication Styles

Avoiding

Dominating

Obliging

Compromising

Third-party help

Emotional expression

Neglect

Integrating

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

14

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

15

The Intercultural Style Inventory (ICS)

Assessment tool focuses on Style

Conflict Style is the behavioral component that follows from cognitive and affective dimensions

Conflict Style is culturally learned

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

16

The Intercultural Style Inventory (ICS)

Four types of ICS:

Discussion

Engagement

Accommodation

Dynamic Style

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

17

Emotionally Restrained Emotionally Expressive

Intercultural Conflict Styles

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

18

Individualist vs. Collectivism in Conflict

Outcome Oriented Approach

Process Oriented Approach

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

19

Conflict Resolution in High- versus Low-Context Cultures

Low-context cultures are more direct and explicit in conflict

Separate conflict from the individual.

Prefer a solution-oriented style

High-context cultures are more indirect and implicit in conflict

Connect conflict with the individual

Prefer a non-confrontational style

20

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Communication Strategies when addressing Cross-Cultural Conflicts

Avoiding

Forcing

Education/Persuasion

Infiltration

Negotiation/Compromise

Accommodation

Collaboration/Problem-Solving

21

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Resolving Cross-Cultural Conflict: A Contingency Model

Resolving Cross-Cultural Conflict: A Contingency Model

Strategies used in Cross-Cultural Conflict is contingent on

Centrality

Core versus Peripheral

Consensus

Intensity

Urgency

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

22

SOURCE: Adapted from Buller, P. F., Kohls, J. J., & Anderson, K. S. (1991). The Challenge of Global Ethics. Journal of Business Ethics, 10(10): 767–775. Kohls, J., & Buller, P. (1994). Resolving Cross-Cultural Ethical Conflict: Exploring Alternative Strategies. Journal of Business Ethics, 13(1): 31–38.

Summary

Explored how humans experience conflict

Examined a variety of factors that play a role in triggering and escalating conflict

Explored three models

Kim’s Model of Intercultural Conflict

Social Ecological Model

Broome’s Model of Building a Culture of Peace Through Dialogue

Defined Face and Facework

Studied a contingency model of conflict styles

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

23

Applied Sciences
Architecture and Design
Biology
Business & Finance
Chemistry
Computer Science
Geography
Geology
Education
Engineering
English
Environmental science
Spanish
Government
History
Human Resource Management
Information Systems
Law
Literature
Mathematics
Nursing
Physics
Political Science
Psychology
Reading
Science
Social Science
Liberty University
New Hampshire University
Strayer University
University Of Phoenix
Walden University
Home
Homework Answers
Blog
Archive
Tags
Reviews
Contact
twitterfacebook
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