Business Process Improvement Report: Should-Be mapping & Performance evaluation
Agreed KPIs & Performance scope from previous PA meeting
Plan PA activities
Select and agree PA methods (formal)
Collect 360 feedback
Prepare and conduct PA meeting
Measure Performance against KPIs
Meet Expectation
Exceed Expectation
Under performance Training and
Development to improve performance
Re-assess performance
Bridge S-gap
Termination process
Motivation
Intervention Counseling
Bridge P – gap
Re-assess performance Re-design KPIs
Re-design KPIs
Agreed new KPIs and Performance
scope Termination process
Training and Development to get possible promotion
Rewards options Financial and non- Financial rewards
S-Gap
P-Gap
PA: Performance Appraisal S-Gap: Skills Gap P-Gap: Performance Gap
NO
NO
NO
YES
YES
YES
Performance Management Process Flowchart
